Fair Practice Code

Money Capital Finance is committed to following a Fair Practice Code in all our dealings with customers. This code outlines our commitment to transparency, ethical lending, and customer protection.

Transparency in Lending

We disclose all terms and conditions, interest rates, processing fees, and other charges upfront. No hidden costs are added without prior customer consent.

Loan Documentation

All loan agreements are provided in clear, simple language. Customers receive a copy of all signed documents and a repayment schedule at the time of loan disbursement.

Fair Recovery Practices

We adhere to ethical recovery practices. Our recovery agents are trained to treat customers with dignity and respect. We do not use coercive or abusive methods.

Grievance Handling

Every customer complaint is acknowledged within 24 hours and resolved within 30 days. We have a dedicated grievance redressal mechanism in place.

Privacy & Confidentiality

Customer information is kept confidential and used only for legitimate business purposes. We do not share customer data with third parties without consent, except as required by law.

Responsible Lending

We assess the repayment capacity of borrowers before sanctioning loans and do not encourage over-leveraging. Our goal is to ensure that loans are affordable and sustainable.

Contact

For any queries regarding our Fair Practice Code, contact us at moneycapitalfinance10@gmail.com or call 9582330328.